Quality Assurance is a high priority for the company I work for. First of all, the students are our customers, so the company’s aims revolve around giving a high standard product that leaves the students feeling they made the right move to choose our company’s second language teaching course. For this piece of writing, I will outline some of the provisions my company and I have/use to not only keep the quality high but also to gain knowledge for improvement.
To promote equal opportunities
The courses I teach have students from many backgrounds, countries, and of varying ages. It is my job to accept all these people as achieving the goal of passing the course and being involved. For example, on the last course, there was a woman from Poland who was 28, an 18 year Englishman who was just taking his A levels, and an older Englishman of about 55 years of age. Taking these three as an example, they all had their reasons to be there, and the only way for them to pass the course was to work together as a group and as individuals. To promote this combination, my first job as their teacher trainer, as soon as they arrive, is to welcome them and get them introduced to each other, so they feel part of the group and they get the chance to meet each other. During the course, there are many pair-work and group-work activities, so it is my job to encourage collaboration between these kinds of people whatever their background. I promote peer and group evaluation where students constructively help each other. Eventually, when they come to complete their practice teaching in pairs there is encouragement from all the class towards a successful conclusion.
To identify, understand and learn from the factors which facilitate or hinder the students
The course has set modules, but within that, in my job as a trainer, I still have to make the students confident and knowledgeable about teaching a second language. In this respect, formative assessment is taken after each module to give feedback to the trainer, and for the students to be able to discuss how the course is progressing and their grasp of the facts so far. For example, one formative assessment has each of the students choosing to stand in a particular corner of the room which relates to their experience and knowledge of the class they just had. One corner may have the statement, ‘I have a question’. The students who stand in this corner have a chance to discuss issues they may have. They are then told to write down some questions they may have which are then discussed with the trainer and the rest of the group. The trainer can take away this assessment to improve on the next lesson while the students have been given a platform to voice their problems (good or bad). The reason for writing their ideas is that the trainer can take away the material and assess it to see for improvement.
Post Course Feedback from students
Once the students’ course is complete, they are sent a feedback form where they are given chance to comment on the course and the trainer that delivered the course content. That feedback is collated by my company and discussed with them internally. If need be I am contacted and made aware of issues that the students had or content that was valuable for the students. Correspondence is always made between myself and my manager post-course to discuss issues.
To set and achieve high standards and targets across all provision
For the 20 hours of study, a scheme of work and lesson plans are written detailing all aspects of the course. This makes provision for the encouragement of active learning while giving available time for the students to practice their teaching and discuss material. There are also resources for the students to use and contemplate over that show course content. The trainer also uses Prezi presentation facility to help students understand the content clearly.
Observation (form and feedback)
Over the 20 hours of study, the students complete two practice teaching lessons. They are given help in completing their lesson plans by the trainer. This sets them on the right path while lesson stages are discussed. This puts them in good stead for performing for the first time in front of the class. Once they start their practice teaching they are observed by the trainer who completes an observation form. This form is given to the students which includes all stages and the techniques they used in their lesson as well as comments on how they performed. There are also comments on what may need to be changed in their next practice teaching. This form is given to them for them to contemplate over and ask questions if need be. Also, after their teaching is finished as a group there is a feedback session where students can make comments on what they liked, and maybe what they would change. I feel this gives the students a holistic picture of where they are at with the course and their teaching.
Facilities for learning (To provide a safe environment)
The students are first welcomed outside the class. Coffee, tea, and biscuit are provided nearby. The students have seats and two sofas, so they can relax before the course starts. At times when there is a break, these facilities are used. The classrooms are adequate for the 15 to 20 students there are. There is a good size screen for the projector for the students to observe the course content. The table and chairs are put into a U shape which encourages discussion. The heating in the room is put on before the students arrive, so once they have had their coffee they are welcomed into the warm classroom. The provision for food is excellent as below the classroom there is a restaurant, and within 3 minutes walk, there is a newsagent and a Tesco store that sells less expensive food (sandwiches, crisps, and drinks).