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Promote effective communication and information handling
Explain the reasons why people communicate – think about all of the people the support worker communicate at work and in the support worker’s personal life and the types of communication the support worker have with each and why they need to communicate with the support worker, giving relevant examples.
Communication is vital within a residential setting as much as in general life. People need to express how they feel and pass information on to each other. This helps build (stronger) relationships. Communicating with a CYP (child or young person) verbally supports them feeling safe and secure. Communication helps build trust and a CYP being more open about how they are feeling and what thoughts they have. While communication can be thought as people speaking to each other, other forms such as visual and writing are of note.
Within the workplace setting, this effective communication is not only between children and staff but also staff and their colleagues. Even as a start, it is typical for any CYP to communicate their basic needs: food, drink and personal care as much as needing emotional support from adults. Staff and their colleagues, whereas, are in professional relationships where effective communication is vital to ensure positive collaboration. For example, checking the worker has given medication to the CYP while making sure this action has been signed off. This highlights general communication goals, such as, sharing knowledge, clarifying actions, knowing a person’s thoughts and resolving problems. Within this, people can understand other’s perspectives and be clear on what has happened.
Building a supportive and trusting relationship with a CYP as much as staff/colleagues means people can learn more about each other, how they are feeling and what is happening day to day. Adults support CYP’s developments, their language and social emotional character. A CYP can seek someone to talk to and may need this to understand how they are feeling. This can not only be done verbally but also the CYP (or staff) may need write down or draw their emotions. A CYP needs guidance as they spend their time within residential care notwithstanding with their family and in the community.
CYP, in general, need to know there are boundaries and when they have crossed them. Adults can comment on their behaviour supporting active change and developing maturity. In life, as CYP progress, there can be times of change where they can find it hard to adapt. Having effective communication with a CYP allows them to have a conduit where an adult can support them. The empathy and the emotional support through communication a staff member / parent / guardian can offer, can support a CYP to have more self-esteem and work towards understanding more about themselves and how they manage situations. Positive and effective relationships / communication bode well towards supporting a CYP towards their end goal.
People should always work together to help support communication where they come together. Effective conversation means all people are working together to create a positive environment. People can support each other when anyone of them needs help.
Describe factors to consider for effective communication – what does the support worker need to think about when communicating with others to ensure that the support worker is effectively communicating with them?
Effective communication generally but not always for a CYP is talking. However, it may be difficult for a CYP to talk so they may prefer to draw or write. A CYP’s social workers can attend the CYP’s residential home but they may also make contact by telephone. On more daily face to face basis, support workers need to be not only be attentive to what the CYP says and how they communicate this but also be aware of what the child does not say. It may be the case the CYP writes down information for the social worker. However, how the child is behaving may be them showing that something is worrying them. Staff should be aware of a CYP’s body language and mood. Staff may find it better for the CYP to communicate while keeping them occupied such as cooking or sport. These activities can be on a one to one basis where the environment is also better. This can help the CYP feel more at ease. However, it can all depend on how the CYP’s day is going.
When a support worker communicates to a CYP, they should be calm and listen. Listening actively allows the CYP to feel they are being heard, and their thoughts are valued. The support worker should not be judgemental. Trauma can impact how a CYP communicates with others. Effective communication development may well have been slow, this highlights the support staff being patient.
Analyse reasons why a young person may not be able to use verbal communication in a particular situation even though they usually have good verbal communication skills – think about the situation, an event that may have happened, how the YP is feeling and how each of these may make it difficult for the YP to use verbal communication. the support worker can include selective mutism as one of the reasons. Please include examples of support worker’s practice if the support worker can.
In particular situations CYP may be unable to use verbal communication due to various reasons even though they have good verbal communication skills. Adverse Childhood Experiences (ACEs) can have a major effect on their communications skills and their speech development. Emotional and psychological factors contribute. However, there may situations where children have speech and language disorders. Despite this, sometimes CYP are in an environment they are alien to and they are scared. Their mind is in overdrive and their emotions can be shown by way of negative behaviour refusing to engage and being violent.
While factors can affect mood, a CYP on the autistic spectrum can also struggle with communication. They can be limited in their speaking skills where they can also find it difficult in social situations. These situations could also provide a sensory overload which affect a CYP with ASD. These CYPs may have trouble recognising social cues and facial expressions. Missing this can affect how they relate to people and their ability to use appropriate verbal communication.
Furthermore, developmental delay can also be a factor affecting verbal communication. Milestones in language and speech have not been attained at that point. A CYP may trouble with long and complex sentences as much as difficulty in expressing their thoughts. Factors such as neglect or stimulation as a young child can affect them reaching language goals as they grow older. CYP as they age begin to process the world they are in and their surroundings where expressing thoughts is hampered by any delay in their speech and language skills.
Explain how communication affects relationships and effective practice in the support worker’s working practice with the support worker’s colleagues, the families of the YP and other professionals. Include how communication can make this works and how not having effective communication with any of these can make the support worker’s working practice more difficult.
Communication can affect relationships with colleagues, the families of the CYP and other professionals. Positive and informative communication can build trust while being honest can create respect. Likewise, this supports colleagues, the families of the YP and other professionals working together for the best of the CYP and effective practice. On the other hand, poor communication can impact everyone’s safety and outcomes.
Within a residential workplace setting, there are many changes of support worker over the course of a day/week and staff do not always work with the same CYP. Debriefs and paperwork are important to inform the next staff and management of what has happened in the day/night. It is important with effective practice, there are no misunderstanding. Staff can be left missing vital information while the CYP can feel unheard and also dismissed. Getting a better understanding how the CYP’s day went and were there any incidents is a priority to have all the staff manage each day appropriately. Of course, if there are concerns these need to be relayed. This could be to health staff or the psychologist who work in residential care.
Notably in residential care, communication is not just between staff members, it is between support workers and CYP. Staff who have positive and effective communication with CYP can build a trusting relationship. This helps the CYP as the support worker can use trauma informed practice. This safe and supportive environment promotes welfare and lessens re-traumatisation. CYP in residential care can have ACEs (Adverse Childhood Experiences) and find it hard to express themselves and interact socially due to previous trauma. This is where a support worker’s communication approach can be affective and personalised to each CYP. Progressive communication can show the CYP the support worker has interest in them. This is important as CYP, in a secure setting, can have a minimum of 3 months which is not exactly a brief period.
Be it with staff or CYP, strengthening a relationship through constructive and encouraging communication through support and openness highlights positive support. It helps de-escalating situations and show care. Bad communication can lead to break down of relationships which can be un-repairable.
Explain how children and young people use communication methods in different ways when they communicate with the support worker, each other, their families, other professionals. . the support worker can include examples of how the CYP the support worker support use communication methods.
CYP in residential care can have trauma from various ACEs in their early childhood which affects ‘normal’ communication leading to different ways to connect . This trauma can have a major effect on a CYP’s where their struggles are better transferred in various ways such as emotionally, physically, verbally written or visually.
Support workers can not only listen to what the CYP says, but also what they are not saying and how they are behaving. A support worker may arrange a game of football and notice the CYP is being aggressive in the way they tackle and play the game. These can be signs of the CYP’s mood. However, there may be times when the child is sat down. Their body language and facial expression can highlight a lot of non-verbal communication and how they are feeling. They can be seen generally or when someone goes near or looks at them. Hyperarousal shows how traumatic events have affected a CYP and nonverbal cues such as someone touching or looking at them brings on the arousal. The CYP may be vocal and ask to go to their room. They could say they are tired or just need to some quiet time. This could easily be saying more than the child is actually saying. The CYP could just want someone sat outside their room or a light left on. The CYP can express their approval by smiling. A CYP asking to be settled at bedtime can show they need support.
A CYP can still be limited in their spoken words where they use other methods. A line of communication can be used through Makaton. This uses gestures and pictures to communicate. If the CYP does not know Makaton, a support worker can use basic drawing and writing to communicate. Some CYPs have feeling cards to show how they feel. All they need to do is show their card and the support worker know how they are feeling and can work with the CYP to support them. The CYP may prefer to use their writing or drawing skills to show how they feel. While drawings and writing can express how they feel, drawing a picture of a sad face can be explicit.
Whether it is through drawing, writing, speaking, body language or visually, CYP can articulate their thoughts and emotions. The role of a support worker to work with a CYP noting how they feel more comfortable to express themselves. For example, the support worker use sport and cooking to keep the CYP occupied which leads to more focus / mindfulness. With other CYP, the support worker use the art room which has a lot of material to make things or draw. However, some places will sometimes bring in animals either on a special day or something like a gerbil they have to look after it. Whatever methods, the CYP being freer to convey their thoughts and emotions is important.
Describe 3 barriers to communication and their impact – what may make communication difficult for the young people the support worker support and how can each of these barriers make them feel or behave?
Barriers to communication can impact CYP in their inability to make themselves understood and process their emotions. Emotions can not only be difficult but also complicated to communicate. Language can be barrier not only verbally but also the CYP struggles to understand what another person is telling the CYP. This can also affect the CYP internally as restricted communication makes them stressed. Their emotional state can make them react such as fight or flight. This could make them shut down restricting any speech.
Language focuses on the use of a speak and language therapist. This also highlights culture and people interacting leading to misunderstanding. Cultures are created through shared group actions and what may seem normal for others is not culturally allowed for the CYP. Views on certain subjects can be different. This is where someone from the same culture or use of the same language can help. The CYP can benefit from a translator. However, there may be a fear or stigma attached with being different where they are reluctant to talk. The CYP may work better with female or male staff members due to their gender. Whilst culture can mean the CYP works better with a female, trauma can also form a part of this where a CYP past was defined by a male or female figure. Age also forms a part of language where there may have been developmental delays at a younger age. All this can slow progress, the CYP has to manage this struggle.
Whilst exasperation can come out in aggression, barriers have been built through poor social-emotional development. People thrive on positive relationships that endure. Social and emotional growth is key. Interacting with beneficial others improves decision making skills and management of emotions. Not only does a CYP need to develop emotionally, but also language acquisition is also a major factor. Any deficiencies can impact wellbeing, relationships and maturity. The CYP can feel embarrassed and continually misunderstood. Frustration can boil over with the CYP giving up. Whilst these factors can be impactful, hearing loss, for example, can also be a barrier to speaking clearly whilst creating problems with receptive speech. Within a world of noise around people and the environments they can be in, it can be difficult to converse. Thus, people can lose focus further impacting them to be understood creating unimportance.
One barrier to communication, in secure, is the CYP who have had their liberty taken. A CYP may have been in foster placement. Whatever the background is the CYP is away from friends and family. This means they do not want to be where they are albeit it is for their safety and welfare.
Another factor is ‘looked after children’ could well have had some traumatic experiences in their lives. A CYP with ACEs can have difficulty with social interaction. Trauma can inhibit how CYP regulate their emotions. CYP can seem hostile, but it is their way of managing. It can be to the extent of pushing away the people who are there to support them. This can come from trust issues and the fear of abandonment. They can seem emotionally guarded but this may be just to shield them from being upset again. The impact from this is a CYP avoid support and does not believe there is a pathway to recovery.
Explain how to access support or services to enable a young person to communicate effectively
Any CYP in residential care will need to access support or services to enable them to communicate effectively. Within secure, when a CYP begins their period of stay, they will be assessed for their needs albeit there are already reports such as their Care Plan, Individual Educational Plan or Looked After Reviews.
Communication and the CYP’s ability is a priority to recognise the challenges they may have and support them. This includes how well the CYP communicates with their speech as much as their social interaction. In some cases, the residential home needs to bring in professionals support. An assessment by a speech and language therapist will distinguish the challenges the CYP is having. An Occupational Therapist can be brought in to improve a CYP’s communication by addressing other factors such sensory, motor and emotional regulation. These factors can have a big impact on the CYP’s interaction with others.
In education, the teacher can use particular resources to support the CYP. Although an assessment can be completed for a new CYP, they may have an Individual Education Plan (IEP). This IEP supports adjustments that are made to the CYP’s education/curriculum so they can access school and learning. Modern technology can be a part of this where assistive communication devices can be used. These kinds of tools including computer software help the CYP express themselves and support them using communication skills.
There is support for CYP who do not speak English. There is EMTAS (Ethnic, Minority and Traveller Achievement Service). The service provides support to schools with bilingual resources and targeted interventions. Also, one peer support available is the Young Interpreters Scheme. They offer translation services. However, as a day-to-day provision google translate can be used for communication barriers.
Explain the term ‘confidentiality’ and what this means for verbal and written communication that is paper-based or held electronically and how the support worker securely shares or dispose of information.
Confidentiality is essentially not disclosing certain information about the CYP to professionals / people if any. Confidentiality means when there are times information needs to be shared, this information is then only shared with authorised people. Certain information will only be used within the parameters of the relationship. Within a Council, for example, they use emails which end with gov.uk. This is a secure network and if sending to another professional with a gov.uk email means it is secure. General emails such a gmail or yahoo are not safe for emailing confidential information. However, any professional’s email still needs to be checked. A professional could easily miss the email says @county.com.
Confidentiality is a principle of data protection. The Data Protection Act 2018 and the General Data Protection Regulations (GDPR) are laws which clearly state how information should be processed lawfully. Professional have a duty of care to protect those they support. Confidentiality is making sure any sensitive information is safeguarded. This not only electronic as written reports are still used. These needs to be stored safely whilst the disposal means using a shredder and a private company taking this away.
As a support worker, they will have access to confidential information either written or spoken. Of course, they need to have a level of understanding of confidentiality, so they can safeguard the CYP. When it comes to information sharing, some policies make it clear how information should be shared. The framework for data protection is comprehensive to protect any CYP in care. Of note, a support worker does not want to put the CYP in a position of being exploited by others who misuse the information they heard. A support worker should always make sure the CYP there is an appropriate setting to talk to them. A child does not need to disclose confidential information in front of others including other CYPs. If a CYP discloses confidential information to a support worker, this information must be passed on to management and the CYP’s social worker.
Explain the conflict between maintaining confidentiality and disclosing concerns – why might following the support worker’s legal duty to pass on any disclosures or concerns relating to harm or abuse, result in conflict between the support worker and the young person or the support worker and the person alleged to have committed the harm or abuse.
Confidentiality is imperative where trust is involved between a support worker and a CYP in residantial. However, the sharing of information is integral to provide support and services to the CYP. This assists in recognising the CYP’s needs while reducing the risk to harm to the CYP and to others. There has to be a balance between the CYP having the right to confidentiality and the sharing of information to others relevant to the care of the CYP. Where they have reason to believe if they do not report a concern this will result in a risk to the child, they need to report it. Although this might create a divide in the relationship they have built up with the child, they must be honest and open with the CYP to inform them what is being shared and why. They must know they only share this with professional individuals who need to know.
Essentially, the CYP needs to know their information is confidential. A support worker must maintain confidentiality when working with vulnerable CYP. However, the CYP also needs to know when it will be shared with other agencies who are involved in their care. A CYP may share a secret with a support worker. The support worker must inform CYP if harm or abuse is disclosed that they cannot maintain the confidentiality between them. The support worker must immediately inform the safeguarding team, the social worker and write a safeguarding report. For example, they were told by a CYP, that one support worker was different when they had the CCTV cameras on them. They questioned a support worker should do the same professional job whether they have cameras on them or not. The CYP expressed how another support worker behaved to the CYP in an open home. They questioned further and it was stated something happened at an open home (with no cameras). They reported this to their Duty Officer and wrote a safeguarding report. They spoke to management who contacted the LADO.
A disclosure may be criminal matter where the CYP is the victim. However, a CYP may disclose they are involved in illegal activities. Thus, they would be in position to inform management about this sensitive information. Breaking confidentiality may harm a relationship but if it means the victim is safe or an illegal activity is stopped it is still imperative to pass this information over.
Essentially, following any disclosure to a support worker, if they have to share this with management will escalate further, this may well bring conflict between the support worker and the CYP notwithstanding their family. Initially, the CYP can feel there has been a breach of trust and they have betrayed them (even though they would have told them how any disclosure can work). While abuse could have happened (and they have done the right thing), the CYP may still feel they will be in trouble with their family and worried about the repercussion to the alleged person and the family. Any serious allegation can put the offender in prison which could break a family. Personally, the CYP may then close up and stop talking to them. This can be not only the support worker but all professionals thinking they cannot trust anyone, anymore. Meanwhile, the alleged offender will probably deny any accusation whilst be angry their family private matters have been disclosed. They can easily be accused of lying and that they do not have any evidence. Where they are working with the CYP, it may be aimed at them: they are bias and getting involved in matters that are not their problem. There may be retaliation from the accuser/ family where threats, hostility and even harassment can come following the sharing of information with management. There may be counter accusations. However, they are following their legal duty to pass on any disclosures or concerns relating to harm or abuse.
What are the boundaries of the support worker’s role in sharing safeguarding concerns – who should the support worker tell and who would the support worker not tell about the support worker’s concerns?
Within a residential setting, there are many occasions where they will see and hear confidential and disclosed information. Along with a council and residential policies, this information is protected and confidential to people who are not authorised. The information used should be for a specific purpose. This means that others do not need to know information especially the other CYP. This adheres to General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA). This means any personal data is managed lawfully whilst the information is protected by the organisation. They will be asked by others including the CYP about other CYP. However, generally sharing of information is strictly forbidden. This information is very sensitive and can be detrimental to any CYP if it is shared. A CYP could use this information, for example, to bully another CYP who is vulnerable anyway because of reasons beforehand. It should be noted CYP have good ears as well and they can hear information. The support worker should only share information with relevant colleagues, duty officers and managers. This being said, a disclosure from a CYP does not need to be shared around. the seriousness of the information means the support worker should speak to the duty officer who will inform managers.
Give an example of an occasion when a support worker used communication in a situation of tension or conflict. Describe the conflict situation, explain the type of communication they used on this occasion and then reflect on how effective this was. Did it work well in resolving the situation and would they use the same approach in a similar situation in the future? If not, what would they change?
An example which can be used is when a CYP tried to abscond from an open home they were working at. The CYP was saying they will run away and do not try and stop them. While this was happening, there was another CYP watching and another two indoors. They had two staff members outside while one staff member was settling a younger CYP in their room. They did recognise the CYP was threatening to run away more than just running up the road and gone. They saw another staff member try and stop the CYP, this made them only try running away and running in the road also. They felt the other staff member was acerbating the situation by warning the CYP about police, possible restraints and being in trouble. They talked to the staff member and advised them to not directly and strongly intervene at that point. They kept a visual on the CYP but also waited until they slowly came back. The CYP was shouting about all the issues they were having and that they did not want to live at the house. They did not get into a debate but explained that the conversation could not take place appropriately while they were outside. The other staff member was now busy with other CYP in the front garden. After a short time, the CYP came into the garden and leant against the wall. The support worker allowed them to let some of their frustration out knowing they were in the front garden and not running away or in the road. They kept the front door open and invited them to talk about what is going on. They did walk indoors at one point and the CYP followed. The CYP told them not to close the door. They ended up bringing some drawing material to keep the CYP busy asking them to write down what was bothering them. They said they would pass this on to their social worker and their manager. It was important they felt that the CYP did not feel they had lost the ‘fight’. The child thought they came indoors through their own fruition. However, the support worker believed the communication and actions led to a calmer and positive ending to the conflict.
On reflection, support worker felt the incident was dealt with quite well. There have been incidents like this where staff have said they did and should have restrained the CYP. They believed this was where the CYP went into the road or to run away. This can ‘nip it in the bud’ which they agree with, especially with the risk being heightened by roads. However, showing a calm reassuring attitude to the child they feel supports better relationships and severity of aggression . At the first point of agitation, de-escalation techniques they believe, can help manage situations with calm communication restoring the CYP’s sense of control.
Q&A: Understand the Youth Justice System as It Relates to Residential Childcare
1. Define the terms ‘offending behaviour’ and ‘criminalisation’
Defining the terms ‘offending behaviour’ and ‘criminalisation’ provides an opportunity to consider offending while also recognising the labels and stigma that can accompany such behaviour.
Offending behaviour relates to a person’s behaviour, actions or activities that are illegal. These are actions that are prohibited by law and may result in involvement with the police, youth justice services and the courts. However, a child or young person (CYP) having a criminal record, or being labelled a ‘criminal’, can result in society responding to them differently. It may also influence how the CYP views themselves and their own identity.
Offending behaviour can be demonstrated through a person’s actions, while criminalisation can be influenced by a range of internal and external factors. These may include ‘push’ and ‘pull’ factors. Push factors, such as poverty, neglect or difficult family circumstances, can have a detrimental effect on a child. A CYP may become involved in offending behaviour as a way of escaping a situation in which they feel that their needs are not being met.
Children may also be ‘pulled’ into gangs because of social isolation or a desire to belong. Gangs can include older and influential individuals who may exploit vulnerable children. Recruiters can present themselves as friendly and make the lifestyle appear attractive.
A child may find being away from home appealing, particularly if they are experiencing difficulties within their home environment. However, they may subsequently become manipulated or groomed by others. County lines gangs can bring children under their control, involving them in the selling and distribution of drugs for financial gain, access to drugs or social status. This offending behaviour is punishable by law when detected, but it can also become a route into further criminalisation. Children involved in these situations are vulnerable not only because of their age, but also because of their backgrounds and potentially unmet needs.
Children in care can become involved with the criminal justice system when their behaviour results in the police being called. This behaviour may be connected to significant challenges that the child has experienced earlier in life. A child may be arrested or taken into custody while experiencing a crisis. For example, an incident involving damage to property could result in a criminal record. In some circumstances, behaviour that could potentially have been managed by caregivers through support and appropriate intervention may instead result in police involvement and formal sanctions.
Although county lines and children in care have been highlighted, offending behaviour is wide-ranging. Common offences can include shoplifting, vandalism and, increasingly, possession or carrying of weapons such as knives.
It is also important to consider whether children are treated differently when the police attend a children’s home compared with when they attend a family home. Police officers may consider that behaviour occurring within a family home can be dealt with by the family, whereas similar behaviour in a children’s home may result in police involvement.
Children need to be supported and understood when they commit an offence. For example, a child who is arrested for drug-related offences may themselves be vulnerable and exploited by others. Although their offending behaviour is wrong, drug use and exploitation may also indicate that the child is experiencing rejection, vulnerability or unmet emotional needs.
2. Summarise the following theories relating to youth offending
Pathways Theory
Pathways theory suggests that a child or young person may develop a pathway into offending behaviour. Dysfunctional experiences during early life can contribute to later involvement in criminal behaviour. Neglectful or abusive family environments can be significant factors in establishing such a pathway.
Family involvement in crime and the normalisation of criminal behaviour can also influence a CYP’s pathway. However, family circumstances are not the only factor. Peer behaviour can have a significant influence, and social learning can contribute to a child being exposed to and encouraged towards negative behaviour.
A CYP may want to fit in with others and, as a result, become involved in behaviour that they would not normally consider. Peer acceptance can therefore be an important influence on offending behaviour.
Good Lives Model
Although risk management is an important part of managing a CYP’s behaviour, youth justice should also focus on positive development, personal wellbeing and the individual’s strengths and capabilities.
The Good Lives Model focuses on helping CYP develop a positive and pro-social lifestyle. Encouraging meaningful activities can support positive development. For example, participating in football can allow a CYP to use their energy positively, develop relationships and teamwork skills, and experience the benefits of working towards a shared goal.
Theory of Social Capital
Youth offending can be influenced by the social networks surrounding a CYP. While some social connections may encourage negative or criminal behaviour, a CYP’s social capital can also be developed through positive relationships and community involvement.
Meaningful relationships can include peers, close and extended family members, school staff, community groups and leisure activities. For example, involvement in a football team can create positive connections between CYP, parents and other members of the community.
A Youth Offending Service officer can help a CYP develop these positive connections. Strong social networks within the community, schools, leisure activities and interest groups can help build resilience and provide alternatives to negative peer influences.
Labelling Theory
Labelling theory suggests that children who become involved in criminality and the youth justice system can begin to view ‘offender’ as a significant part of their identity, sometimes referred to as a master status.
Being repeatedly involved with the police or youth justice system can contribute to the stigmatisation of a CYP as an ‘offender’. Rather than preventing further offending, formal involvement with the criminal justice system can sometimes contribute to further criminalisation and association with other groups involved in offending.
Labelling can therefore influence a CYP’s self-concept and contribute to social exclusion. Youth justice approaches should seek to avoid defining a CYP solely by their offending behaviour. A purely punitive approach can have a detrimental effect and may not address the underlying causes of the behaviour.
3. Analyse four factors that make children and young people in care particularly vulnerable to engagement in offending behaviour
Trauma and Adverse Childhood Experiences (ACEs)
CYP who have experienced trauma or adverse childhood experiences and who are also in care may have an increased risk of becoming involved in offending behaviour.
Traumatised CYP may experience difficulties with emotional regulation, which can contribute to aggression, conflict and social isolation. Children who have experienced ACEs may also be more likely to display behaviours that bring them into contact with the youth justice system.
Instability
CYP in care may experience multiple placement moves, which can create significant instability. Repeated changes can cause a CYP to feel abandoned or less securely attached to the people caring for them.
For a CYP to develop trust in a carer and then experience that relationship ending can have a detrimental effect. Placement instability can therefore make it more difficult for a CYP to form secure attachments and may increase their vulnerability to criminal involvement.
Social Isolation
CYP in care may experience social isolation, particularly if they are separated from positive peer groups or familiar communities. This can create vulnerability to individuals or groups involved in criminal activity.
A CYP may experience a sense of acceptance from peers who are involved in offending, even if those relationships are ultimately harmful or unstable. The desire for friendship and belonging can therefore make a vulnerable CYP more susceptible to negative peer influence.
Unmet Needs
Unmet emotional, educational, social or developmental needs can also increase vulnerability. If these needs are not identified and supported, a CYP may seek alternative ways of coping or finding belonging.
Understanding the individual circumstances and needs of each CYP is therefore important in reducing the likelihood of offending behaviour.
4. Explain how poor behaviour management by staff and strategies used by them can escalate the criminalisation of CYP
Poor behaviour management by staff can contribute to the criminalisation of CYP in a number of ways. A CYP may feel that they are not being supported or understood by staff. When a CYP is experiencing behavioural difficulties, this can be an important opportunity for staff and professionals to understand their needs and identify the factors contributing to their behaviour.
A lack of understanding of a CYP’s history and the ‘push’ and ‘pull’ factors influencing their behaviour may make it more difficult to support positive change. Underlying issues such as childhood trauma, learning difficulties or other vulnerabilities may contribute to behaviour that appears challenging.
If these issues are not understood or supported, the behaviour may continue or escalate. Staff may also begin to view the CYP negatively, describing them as a ‘menace’ or ‘nuisance’. Such labelling can reduce empathy and contribute to the CYP becoming further alienated from society.
If a CYP is repeatedly treated as though they are problematic, they may begin to internalise this view and behave accordingly. Poor behaviour management can also contribute to a CYP becoming more isolated from their community. Exclusion from education can have a particularly detrimental effect.
Similarly, imposing disproportionately harsh consequences for relatively minor incidents may increase the likelihood of police or criminal justice involvement without necessarily supporting meaningful behavioural change.
There may, however, be circumstances where behaviour is beyond the ability of staff or youth justice professionals to safely manage. In such circumstances, police involvement may be necessary. For example, if a CYP is displaying serious aggression and a youth justice worker feels threatened, contacting the police may be justified.
However, CYP with complex histories require an appropriate and trauma-informed response. A CYP may interpret police involvement as something that gives them status among peers. CYP who have experienced ACEs may have significant difficulties managing their emotions; this should not automatically be interpreted as deliberate defiance.
Staff who build trusting relationships with CYP can occupy an important position between that of a supportive mentor and an authority figure. Where possible, staff should help CYP develop skills to manage emotions and resolve conflict rather than relying unnecessarily on police intervention.
5. Analyse the risks of systematically classifying behaviour as offending rather than seeking alternative responses
Systematically classifying behaviour as offending, rather than considering alternative responses, can increase the risk of unnecessarily criminalising children and young people.
Not all offending behaviour presents the same level of risk, and it is important to consider how much support a child requires and whether trauma or other experiences have contributed to their behaviour. A CYP may still be living with the effects of previous trauma, and alternative responses may provide a more appropriate way of addressing the underlying issues.
One alternative approach is to recognise that CYP are still developing. They may act impulsively, be strongly influenced by peers or seek friendship and acceptance. A CYP may not fully understand the risks they are taking or the potential consequences of their behaviour.
This raises questions about the level of support available to the CYP and the circumstances in which they are living. Children in care should have plans and assessments that identify their needs, but there may still be areas requiring further attention, including trauma and emotional wellbeing.
Trauma-informed practice can therefore provide an alternative to simply labelling behaviour as offending. This does not mean minimising the impact of offending behaviour or removing responsibility from the CYP. Instead, it recognises their developmental needs and seeks to address the factors contributing to the behaviour.
Repeated arrests or police attendance at a CYP’s home may result in them becoming labelled as disruptive or violent. This can affect not only the CYP’s relationship with the police but also how police officers view the CYP within the wider community.
If the CYP begins to associate police involvement only with conflict and punishment, the relationship may deteriorate and make future police involvement more difficult.
6. Describe methods to reduce the risk of criminalising children and young people
It is important to reduce the risk of criminalising CYP through a range of approaches. Early intervention should be considered when concerns about a CYP’s behaviour emerge, allowing multiple agencies to become involved where appropriate.
Trauma-informed practice should be a normal part of working with CYP. Children in residential care can be particularly vulnerable and may have a range of unmet needs. Effective assessment and support can help identify these needs before behaviour escalates.
Where an offence has occurred, restorative justice can provide an opportunity for a CYP to understand the impact of their actions rather than simply receiving a punitive response.
Youth justice services have an important role when an offence has been committed, but the CYP’s background and circumstances should also be considered. Residential care involves a range of professionals who can provide information and support that may not be available when a CYP lives in a family environment.
All professionals should work towards reducing unnecessary criminalisation while ensuring that offending behaviour is appropriately addressed.
7. Describe the principles of the workplace Police Involvement Policy
The principles of a workplace Police Involvement Policy include transparency, cooperation, confidentiality, legal compliance, training and awareness.
Transparency relates to how staff communicate and interact with the police. This means providing accurate and unambiguous information so that the police can understand the circumstances and determine whether their intervention is necessary.
Cooperation involves providing appropriate information and support during an investigation. At the same time, confidentiality and the privacy of the CYP remain important. Information should only be shared with the police when legally required or otherwise appropriate, and it should be handled carefully.
Legal compliance requires staff to ensure that information sharing and police involvement follow relevant legislation, regulations and organisational procedures. Staff should receive appropriate training and maintain awareness of the Police Involvement Policy.
Police involvement may be necessary where there is a risk to life, a risk of serious harm or a need to prevent a crime. For example, a CYP possessing a weapon presents a serious and potentially dangerous situation.
There may also be situations where police involvement is not appropriate, such as certain medical or emotional wellbeing concerns. The aim should be to ensure that the CYP receives the right support from the appropriate professional as quickly as possible.
Each situation involving a CYP should be considered individually. Police should not be called simply because a CYP refuses to go to bed, for example. Unnecessary police attendance can increase the CYP’s contact with the criminal justice system and potentially contribute to criminalisation.
Before contacting the police, staff should consider whether the situation can be safely managed within the home and whether other interventions are more appropriate. However, there are circumstances in which police involvement is necessary, including a missing child, significant safeguarding concerns or a severe emotional or behavioural crisis.
A missing child from a children’s home is particularly vulnerable because of their age, circumstances and potential exposure to exploitation. There may be concerns about child sexual exploitation or criminal exploitation occurring away from the home.
Significant trauma can also result in extreme behaviour that places the CYP, staff or other residents at risk. In such circumstances, police involvement may be required to protect everyone involved. For example, police may need to attend where an unknown person is threatening residents or staff.
When the police are called, it should be clear that this has occurred because of the seriousness of the situation and not simply because the CYP is displaying challenging behaviour.
Examples of situations requiring police involvement can occur both inside and outside the home. Within the home, a CYP assaulting a staff member or making serious threats may result in police involvement. Similarly, throwing furniture or other objects can create significant risks to staff and other residents, particularly if broken objects could be used as weapons.
Safeguarding concerns disclosed by a CYP may also require police involvement. These could include criminal exploitation, sexual abuse or serious youth violence. In such circumstances, the police may need to attend the home to speak with the CYP and establish the appropriate safeguarding response.
8. Outline the role of the following agencies in the youth justice system
Youth Offending Teams (YOT)
Youth Offending Teams comprise professionals from a range of services, including social care, the police, CAMHS, health and education.
A youth justice officer assesses a CYP who has committed an offence and has been identified by the police. The assessment considers the underlying factors contributing to the CYP’s actions and may use assessment frameworks such as AssetPlus.
Depending on the length and type of the order, the youth justice officer will manage the CYP’s involvement and coordinate with external agencies where required. Youth justice teams can also contribute to the court process by preparing pre-sentence reports.
Crown Prosecution Service (CPS)
The Crown Prosecution Service reviews evidence relating to an alleged offence and makes decisions about whether a case should proceed to court.
Within the court system, prosecutors manage cases and present evidence. When dealing with CYP, information and proceedings should be presented in a way that is appropriate and understandable for a child.
Drug and Alcohol Services
Youth drug and alcohol services provide programmes designed to prevent CYP from misusing drugs and alcohol. Support can also be provided to CYP who are already using substances, including harm-reduction advice, education and support to manage their use.
Education Services
Some CYP involved with youth justice may be out of formal education, and alternative educational provision may therefore be required.
The overall aim should be to support the CYP to access appropriate education, which may include a mainstream school with a different or reduced timetable where appropriate.
Alternative provision can also support CYP who have been excluded from school or who are experiencing emotional or behavioural difficulties. Tailored educational programmes can be particularly valuable for CYP involved with youth justice.
Child and Adolescent Mental Health Services (CAMHS)
CAMHS provides specialist assessment and treatment for CYP experiencing significant mental health difficulties.
This can include support relating to depression, eating disorders and behavioural difficulties. CAMHS teams may include psychiatrists, psychologists, mental health nurses, family therapists and counsellors.
9. Explain the role of a practitioner in relation to the youth justice system
A staff member’s role as a practitioner within residential childcare involves providing frontline support to CYP. Before police involvement becomes necessary, staff should manage behaviour appropriately, maintain clear boundaries and provide support intended to reduce negative or offending behaviour.
This responsibility is not carried out by one staff member alone. It involves colleagues, social workers and other professionals and agencies. Mental health and substance misuse services may also provide important support.
Trauma-informed practice is an important part of the care provided by staff. Another key responsibility is providing stability across different areas of the CYP’s life, including education, accommodation and leisure activities. Maintaining stability can support desistance from offending behaviour.
Where a CYP becomes involved with youth justice, the staff member can provide important information and liaise with the youth justice officer. Youth justice professionals may not spend as much time with the CYP as residential staff do, meaning that staff can provide valuable background information and context.
Staff can also contact youth justice professionals for guidance and support. Where the CYP is subject to a youth justice order, the youth justice officer will have a plan which staff can support.
If a CYP is arrested and the staff member was not involved in the incident, the staff member may accompany them to the police station and, where appropriate, act as their appropriate adult.
If the case proceeds to court, a staff member may support the CYP by accompanying them to court and remaining with them during the proceedings. This provides practical and emotional support and ensures that the CYP does not have to attend alone.
Following court, the CYP may need to attend meetings with the Youth Justice Service. Staff can support attendance and encourage the CYP to engage with the process. The YJS officer will work with the CYP to build a relationship and support them throughout their involvement with youth justice.
10. Analyse the following assessment tools used in the youth justice system
National Standards for the Youth Justice Service
The National Standards recognise the minimum standards expected of agencies providing services to CYP involved with youth justice.
AssetPlus and Onset Framework
Asset and Onset were frameworks used within youth justice to assess the circumstances, concerns and vulnerabilities of CYP and to inform planning.
These frameworks provide insight into the CYP and the risks they may present, as well as the factors that can be used to manage those risks. They consider risk, needs and protective factors and can help identify areas requiring intervention.
Common Assessment Framework
The Common Assessment Framework is a process designed to identify the additional needs of CYP and support agencies to work together.
The process involves identifying needs, assessing those needs, providing appropriate support and reviewing the support provided. A review may identify additional needs or indicate that further support is required.
11. Explain how to contribute to a holistic care plan for a child or young person engaged with the youth justice system
Contributing to a holistic care plan for a CYP engaged with youth justice requires a multi-agency, child-first approach.
The plan should address the needs of the child, which may include emotional, social and educational needs, while still recognising and addressing their offending behaviour.
Where specific needs are identified, appropriate external agencies should be involved. The plan should also recognise that the CYP has a voice, wishes and feelings.
A holistic care plan should therefore not only address the CYP’s immediate needs but also empower them to participate in decisions about their care. It should consider the factors and triggers that may contribute to offending behaviour rather than focusing exclusively on the offence itself.
12. Describe the processes for informing social workers and those with parental responsibility of police involvement
Informing social workers and those with parental responsibility about police involvement is an important part of safeguarding and professional communication.
Communication should take place as soon as possible so that the social worker and relevant professionals can become involved from the beginning. Social workers can engage with the family and assess the risks and needs of the CYP.
Clear communication is essential, with information and details recorded accurately. Staff should ensure that they are fulfilling their responsibilities within their role.
Although informing the social worker is a priority, consideration should also be given to whether informing someone with parental responsibility could affect an ongoing investigation or the welfare of the CYP.
When a CYP is arrested, the police may inform the social worker, residential manager and local authority by telephone or by attending the residential home.
The social worker will usually contact parents or others with parental responsibility to inform them of the arrest. However, this may not always be appropriate depending on the CYP’s welfare and the circumstances of the case.
For a looked-after child, the residential home and relevant professionals have an important role in supporting the CYP and ensuring that appropriate people are informed.
13. Outline the legislation relating to the court system for youth justice
Legislation relating to youth courts recognises the differences between children and adults within the justice system.
Youth courts are generally closed to the public and do not have a public gallery in the same way as adult courts. Youth justice places significant emphasis on the welfare and development of the child, with diversion and rehabilitation being important principles.
Community-based interventions, restorative justice, counselling and out-of-court disposals can form part of the youth justice process. This means that many cases do not necessarily proceed to court.
However, serious cases may still need to be addressed by the courts. Where a CYP attends court, they can have legal representation and proceedings should take account of their age, development and understanding.
In England, the Youth Justice System primarily deals with CYP aged between 10 and 17. The age of criminal responsibility begins at 10.
Youth courts are generally closed, meaning that only people who need to be present are allowed into the courtroom. This differs from adult courts, which generally have a public gallery.
CYP should have information and proceedings explained in language that they can understand. Although the court remains a formal environment, the procedures should be explained in a way that recognises the child’s age and level of understanding.
The youth justice system recognises the difference between adults and CYP and provides opportunities for rehabilitation and positive participation in the community.
14. Describe the sentencing process
The seriousness of the offence is an important starting point when considering sentencing. However, sentencing for a CYP should take account of their individual circumstances, development and welfare.
The approach should not focus solely on punishment for the offence. Rehabilitation and the impact of the sentence on the CYP should also be considered.
An important aim is to avoid unnecessarily criminalising the CYP or creating a pattern of offending behaviour. Sentencing should encourage the CYP to take responsibility for their actions while supporting their positive development and reintegration into the community.
Sentences can vary depending on the circumstances. Some CYP may receive a police caution or an out-of-court disposal involving youth justice services. More serious offences may require the case to proceed to court.
The seriousness of the offence will influence whether a court appearance is required.
15. Explain the function of Court Reports
Court reports, including pre-sentence reports, provide the court with information about a CYP’s background, circumstances, vulnerabilities, risks and needs.
This information helps the court determine an appropriate and constructive sentence. The report provides a broader understanding of the CYP’s life and the factors that may have contributed to their offending behaviour.
Reports can cover areas such as education, family circumstances and health. They may also identify underlying issues that could be contributing to offending behaviour.
The assessor can make recommendations relating to sentencing and rehabilitation. This information can help the court consider an order that is appropriate to the individual CYP.
A pre-sentence report is therefore an important document because it provides information about the CYP’s circumstances, risks and needs. Conditions can be included within an order to support rehabilitation and address identified needs.
16. Summarise the main disposal options for children and young people
Disposal options take account of the seriousness of the offence.
At a lower level, a community resolution may involve actions such as apologising to the victim and does not involve court proceedings.
Other options may include No Further Action (NFA), which can sometimes include an element of diversion, such as educational or restorative work.
A youth caution is another disposal option where prosecution is not required.
A youth conditional caution can involve conditions requiring the CYP to work with youth justice services and other agencies for a specified period. Failure to engage can result in further youth justice involvement.
For more serious offences, youth courts can issue referral orders, involving longer periods of youth justice supervision and work with a panel of community volunteers.
Other possible sentences include:
Fine
A financial penalty that takes the CYP’s financial circumstances into account.
Absolute Discharge
No further punishment is imposed, with the court appearance itself being considered sufficient.
Conditional Discharge
If the CYP commits another offence during the specified period, they may be sentenced for the original offence as well as the new offence.
Referral Order
A referral order can apply to certain first-time offenders and involves working with a Youth Justice Service panel to create a contract lasting between three and twelve months.
Youth Rehabilitation Order
A Youth Rehabilitation Order can last for up to three years and involves the CYP working with a Youth Justice Service officer.
Detention and Training Order
A Detention and Training Order can last between four and twelve months. Part of the order is spent in secure accommodation and the remainder in the community.
Longer-Term Detention
In more serious circumstances, a child may be detained for a longer period and may remain in custody beyond their 18th birthday.
17. Describe the systems in place for supporting compliance with disposal requirements
Supporting compliance with a disposal order is an important part of helping a CYP engage with youth justice and avoid further court involvement for non-compliance.
The focus should be on rehabilitation rather than simply the offence. A CYP may disengage if they feel that their needs are not being addressed.
Issues such as mental health, substance misuse and lack of positive community involvement should therefore be considered.
Positive activities can help enrich a CYP’s life and provide alternatives to negative peer influences. For example, involvement in sailing, boxing or football can provide meaningful activities and opportunities for positive relationships.
Activities that the CYP can relate to can also strengthen the relationship between the CYP and the youth justice officer. Building trust can help the CYP recognise that youth justice is addressing the underlying causes of offending rather than focusing only on the offence.
At the same time, the CYP needs to understand the consequences of non-compliance. In some circumstances, further court action or another disposal may be imposed, potentially extending the period of youth justice involvement.
A Youth Rehabilitation Order may also include electronic monitoring. A tag can be attached to the CYP’s ankle and may be used to monitor requirements such as curfews or exclusion zones.
If the CYP breaches these requirements, the monitoring service can notify the Youth Justice Service, which can then take appropriate action.
18. Explain ways to minimise the high level of breaches of disposal requirements by young people in residential childcare
High levels of breaches can be particularly challenging for CYP living in residential care. Breaches can make it more difficult for the CYP to complete their disposal and may result in further involvement with youth justice.
It is important for the CYP to understand the significance of engaging with the order and the potential consequences of breaches.
The CYP should be supported to take ownership of the disposal and understand the objectives identified by the youth justice officer. At the same time, all professionals should provide positive reinforcement and encourage engagement.
Residential staff have an important role in supporting the CYP while they are working with the Youth Justice Service.
A CYP may not initially understand the importance of attending meetings or engaging with the order. Staff should explain that the order is intended to support them and is not simply a punitive measure.
Consistent routines can help. Staff can remind the CYP about meetings and ensure that they are at home and prepared to attend. Keeping meetings on the same day and at the same time where possible can also provide structure.
The same approach can be applied to curfews. Staff can remind the CYP about the requirement and help them plan their activities so that they have enough time to return before the curfew.
Where appropriate and in accordance with the care plan, staff may support the CYP with transport or collection to ensure that they can meet the requirements of their order.
Where a sentence involves a fine, the CYP may be required to pay the amount from their available pocket money, with the arrangements determined by the court.
19. Describe the processes for responding to breaches of disposal requirements
Responses to breaches of a disposal order should be prompt and appropriately documented.
The CYP’s intentions, together with the nature and seriousness of the breach, should be considered. The CYP should be informed of the breach and the potential consequences of further non-compliance.
Any meetings or requirements should have been clearly explained to the CYP beforehand. This helps prevent confusion about what was expected of them.
The CYP should receive appropriate support to attend required meetings and understand their responsibilities.
It should be made clear to the CYP that non-compliance may result in further action. A warning letter can formally document the breach and explain that continued non-compliance could result in the order being returned to court or further action being taken by youth justice services.
20. Describe the different types of secure settings experienced by children and young people
There are three main types of secure settings experienced by CYP:
- Secure children’s homes
- Secure training centres
- Young offender institutions
Secure children’s homes are operated by local authorities and provide a child-focused secure environment. CYP may be placed in secure accommodation where their circumstances present significant risks to themselves or others.
Secure training centres provide secure accommodation alongside education, training and development opportunities.
Young offender institutions are primarily used for older CYP who have received custodial sentences for more serious offences.
21. Analyse why children and young people in secure settings are at higher risk of poor outcomes than others in residential care
CYP in secure settings can be at greater risk of poor outcomes because of the complex challenges they may already be experiencing.
A CYP entering secure accommodation may have reached this point as a last resort and may present significant risks to themselves or others. Some may have a history of absconding from residential care or other placements.
Moving into secure accommodation can also result in the CYP being labelled or stigmatised, which may negatively affect their self-esteem and identity.
Secure settings can have limited resources and services, and a lack of resources may restrict opportunities for personal development. Staff may spend considerable time managing serious behaviour, including violence or self-harm, rather than focusing on longer-term developmental needs.
The highly controlled environment can also cause CYP to feel powerless. Where the immediate priority is safety and welfare, personal development and positive outcomes may receive less attention.
High staff turnover can further contribute to inconsistent relationships and support. CYP who have already experienced instability may find further changes in staff particularly difficult.
Secure settings can also disrupt education, family contact and relationships with friends. A placement may last for several months, interrupting educational progress and reducing opportunities for regular contact with family and friends.
The strict nature of secure environments can also affect a CYP’s emotional wellbeing. CYP may be living alongside others with complex needs while dealing with their own difficulties.
Although secure settings provide education, healthcare and family contact, these areas may not initially be the immediate priority. The first priority may be stabilising the CYP and ensuring their safety.
Once stability has been established, services can focus more closely on education, family relationships and longer-term development.
22. Describe approaches that can improve outcomes for children and young people in secure settings
Improving outcomes for CYP in secure settings requires a range of approaches.
Given that many CYP may have experienced significant trauma, trauma-informed practice is particularly important. CYP with multiple adverse childhood experiences need a caring, compassionate and consistent approach from the staff supporting them.
Personalised care plans should recognise the individual needs of each CYP and identify the support required. Where necessary, external agencies should be involved.
The CYP should be involved in developing their care plan. This promotes ownership and ensures that their views, wishes and feelings are considered.
Education is another important factor. This should not be limited to academic education but should include social skills, life skills and emotional regulation.
Supporting CYP to develop positive relationships and participate in their community can help prepare them for life beyond the secure setting.
Family involvement is also important. Regular and positive family contact can support rehabilitation and provide continuity in the CYP’s life.
23. Describe the challenges faced by children and young people moving within the secure estate to another secure setting
CYP moving within the secure estate can face a number of significant challenges.
Many CYP in secure settings have already experienced considerable trauma, and another move can exacerbate previous difficulties. The disruption may increase anxiety and feelings of isolation.
Moving to a new setting can also mean being separated from family and friends. The CYP may lose relationships that they have developed over time within their previous secure placement.
Services that were established in the previous setting may also be disrupted. Education, healthcare, support services and relationships with professionals may not immediately transfer to the new setting.
This disruption can affect the CYP’s confidence, self-esteem, identity and development.
24. Analyse factors for the successful transfer of children and young people between settings within the secure estate and into an adult facility
Transferring CYP between secure settings and eventually into adult facilities requires careful planning and a smooth transition.
Continuity of Services
Transitions into adult facilities can result in gaps in services or changes in the level of support available. Existing tailored services may be lost, creating a significant difference between the intensive support available to a CYP and the support available within an adult setting.
Individual Needs
Each CYP has individual needs relating to education, health, family relationships and, in some cases, special educational needs and disabilities (SEND).
If an adult service does not provide appropriate support for these needs, the individual may struggle to continue developing and progressing.
Change of Environment
The transition from being treated as a CYP to being treated as an adult can be significant. At 18, the individual may experience substantial changes in expectations, responsibilities and the level of direct support available.
Moving from a secure setting for CYP into an adult environment can therefore be difficult. Appropriate preparation and familiarisation with the new environment are important.
Transfer Evaluation
Post-transfer evaluations and regular check-ins can support a successful transition. Services may need to be adjusted after the move, and feedback from professionals and the individual can identify concerns.
It is important to consider how well the individual is adapting to the new environment and whether the available services continue to meet their needs.
Staff and Professional Communication
Effective communication between agencies supports smoother transitions between secure settings. Information should be shared accurately and promptly so that support can continue without unnecessary disruption.
Individual Transition Plans
Each CYP has their own needs, circumstances and experiences. A robust transition plan should identify these factors and ensure that all relevant parties understand what support is required.
This helps the receiving secure setting provide continuity and consistency from the beginning of the placement.
25. Analyse factors for the successful resettlement of children and young people back into the community
Resettling a CYP back into the community can be a complex process and requires careful planning and ongoing support.
Support Network
A strong support network is an important factor in a successful transition. Family relationships can provide practical and emotional support as the CYP returns to the community.
The CYP may also require continued support from local agencies, including mental health or drug and alcohol services. Continuity of these services is important in reducing the risk of relapse or further difficulties.
Education and Training
Continuing education or training is important, particularly for older CYP and those aged over 16.
A CYP with SEND may require specialist educational or training support. Vocational training can also help older CYP develop employability skills and greater independence.
Housing
Suitable accommodation is another important factor. It may not always be appropriate or possible for the CYP to return to their family home.
Unstable accommodation or repeated placement moves can negatively affect a CYP. The local area may also expose them to unsafe influences or negative peer relationships.
Older CYP may require support to develop independent living skills, and appropriate assistance with housing costs can help reduce financial pressure and stress.
Employment
For older CYP, employment, apprenticeships or other meaningful vocational opportunities can be an important part of successful resettlement.
Employment can provide structure, independence, hope and positive connections within the community. Supporting a CYP to develop these opportunities can therefore contribute to their longer-term development and successful reintegration.
Foreign Market Analysis
Lenovo Tablet: Thailand Market Assessment
23 December 2011
- I. Product
The Lenovo IdeaPad represents an emerging category of portable personal computing that was attracting considerable consumer and business interest in 2011. Its tablet format provides a lightweight, wireless alternative to the conventional laptop, combining portability with access to many of the functions associated with personal computers. The larger IdeaPad configuration discussed in the original report measures approximately 10.4 by 7.4 by 0.5 inches and weighs approximately 1.65 pounds.
Lenovo IdeaPad Tablet PC
The tablet market was developing rapidly in 2011, with manufacturers introducing new models at increasingly competitive prices. In September 2011, Lenovo announced the IdeaPad A1, a seven-inch Android tablet priced at approximately US$199. The A1 weighs approximately 400 grams (0.88 pounds) and is less than half an inch thick. Its features include a high-definition display, dual cameras, Bluetooth and Wi-Fi connectivity, with 3G capability identified as an important emerging feature in the Thai market. The combination of lower price, portability and connectivity positioned the A1 within the growing market for affordable tablets.
Lenovo’s Thai strategy addressed both consumer and corporate markets. The ThinkPad Tablet was positioned toward business users, while the IdeaPad range was intended to appeal more broadly to consumers. The report identifies Thailand’s consumer segment as larger than the corporate segment, suggesting opportunities in both markets.
A further opportunity arose from cooperation with Thai software companies, system integrators and service providers. Lenovo intended to support applications for sectors including retail, telecommunications, airlines and banking. The development of locally relevant applications could increase the usefulness of the devices and help extend their commercial life cycle. The report also notes the planned expansion of Lenovo’s presence in Thailand and the availability of more than 1,000 applications through the Lenovo App Store at the time of the study.
In Thailand, Lenovo has launched its tablet computers on the corporate and consumer markets. The aim of Lenovo is to capture the corporate market, where embracing of these new tablets is expected to be big in 2012. The job for Lenovo in Thailand is to bring forth the brand name to make consumers aware of its product and build a reputation that makes consumers believe in the product. While the thinking of the typical user is on the corporate side of the business in Thailand, Lenovo has still covered both markets by having the Lenovo’s ThinkPad tablet for corporate users, while its IdeaPad tablet aims to attract consumers. Thailand has the attraction of an abundance of vendors that will promote the consumer segment. In actual fact, the consumer segment in Thailand is bigger than the corporate side, so there is room for both markets. The immerging market in Thailand, allows Thai software companies to work with Lenovo to enhance the product life cycle. Furthermore with Lenovo, although the standardized tablet will be sold, it will work with system integrators in Thailand and service providers to customize the devices and develop applications to support commercial users, such as retail, telecom, airline and banking solutions. With more Lenovo stores coming to Thailand, there will also be the offer more than 1,000 applications at the Lenovo App Store that have been certified as being fit for Lenovo‘s tablet devices.
- II. Geographic Description of the Market
Thailand was identified as an attractive market because of its geographical position within Asia and its close trading relationship with China. Lenovo’s Chinese origins were considered relevant to the market opportunity because of the relatively short geographical distance between the two countries and their increasingly important commercial relationship.
Thailand also occupied a significant position within the wider Southeast Asian market. For Lenovo, the country offered an opportunity to build market share while strengthening its presence in a region experiencing rapid growth in demand for consumer technology.
Figure 1. Geographic relationship between China and Thailand.
Lenovo already maintained major research facilities in the Asian region, including centres in Yamato, Japan, and Beijing, Shanghai and Shenzhen in China. During the third quarter of 2011, Lenovo reported strong growth and a global market share of approximately 10.2 percent. The original report also cites a Lenovo market share of approximately 32.2 percent in China and estimates that Lenovo’s share of the Thai computer market had increased from approximately 6 percent to 10 percent in 2011.
The Thai tablet market was, however, relatively new. Lenovo had introduced tablet products to both corporate and consumer segments, and the company’s ability to establish brand recognition and differentiate itself from established competitors remained important to its future performance.
- III. Demand Estimation
Lenovo entered the tablet market at a point when demand for mobile computing devices was expanding rapidly. Its Thai offering included the Android-powered IdeaPad K1 and ThinkPad Tablet. The ten-inch IdeaPad K1 supported Flash content, included more than 50 pre-installed applications and offered Lenovo’s cloud-storage service.
Lenovo’s product positioning was differentiated by target market. The IdeaPad K1 was aimed at consumers seeking mobile connectivity, while the ThinkPad Tablet was directed towards business professionals. In addition to applications available through Android Market, Lenovo users could access the Lenovo App Shop, which provided applications tested for Lenovo’s tablet products. At the time of the report, more than 200 Lenovo-exclusive applications were identified.
Lenovo’s positioning therefore combined hardware, software and service provision rather than relying solely on device specifications. This approach was intended to create a more complete user experience and to distinguish Lenovo’s products within a rapidly expanding market.
The Wi-Fi version of the IdeaPad K1 was priced at 16,900 baht including VAT, placing it in direct competition with Apple’s iPad. The report cites an estimated five-year compound annual growth rate of 54 percent for tablets in the Asia-Pacific region excluding Japan, with shipments projected to increase from approximately two million units in 2010 to 21 million units.
Demand was expected to come from activities such as gaming, web browsing and social networking. Education was identified as an additional source of demand. In particular, the Thai government’s announcement of a programme to distribute approximately 800,000 Android tablets to primary-school pupils represented a potentially significant source of additional market demand. The report notes that this initiative had not been incorporated into the cited market-growth forecast, indicating that the forecast may have understated the potential size of the market if the programme were implemented as proposed.
Taken together, these factors suggested that the Thai tablet market had several identifiable sources of potential demand: individual consumers, business users and the education sector. However, the market remained highly competitive, making price, brand recognition, distribution and application support important determinants of adoption.
- IV. Competition
Competition in Thailand’s tablet market was already substantial in 2011. Apple and Samsung were identified in the original report as the two principal competitors, through the iPad and Galaxy Tab respectively. Motorola and BlackBerry were also entering or expanding within the Thai tablet market.
The competitive environment was influenced not only by hardware specifications and price, but also by operating systems and application ecosystems. The principal platforms identified in the report were Apple’s operating system, Android and Windows. Apple’s system was exclusive to Apple hardware, whereas Android and Windows were available across products from multiple manufacturers. Lenovo’s decision to use Android gave its tablets access to a large application ecosystem as well as applications developed specifically for Lenovo devices.
The price comparison presented in the original report places the IdeaPad K1 at 16,900 baht including VAT. The accompanying comparison tables on page 4 show contemporary Thai-market prices for the iPad 2, Samsung Galaxy Tab 8.9 and BlackBerry PlayBook across different storage capacities. These figures indicate that Lenovo was attempting to compete within the established price range rather than positioning the K1 solely as a premium product.
The pricing strategy was therefore closely connected to Lenovo’s broader objective of increasing brand awareness while offering consumers a lower-cost alternative within a market dominated by well-established technology brands.
Price comparison with major tablet competitors in Thailand, 2011.
Based on the prices presented in the report, the IdeaPad K1 was positioned competitively against the principal tablet products identified in the Thai market. Price alone, however, would not determine market performance; Lenovo would also need to establish brand credibility, distribution, application support and customer awareness.
- V. Legal Environment
The ASEAN–China Free Trade Area (ACFTA), which came into effect for the relevant parties from 2010, was identified as an important factor in China–Thailand trade. The original report states that the agreement removed tariffs from a large proportion of consumer goods traded between China and the participating ASEAN countries, including tablet computers. This was considered favourable to the movement of Lenovo products from China into Thailand.
The report also states that tablet computers were not subject to Chinese export taxes. Taken together with the trade arrangements described above, this was considered to create a relatively favourable environment for importing Lenovo tablets from China into Thailand.
Intellectual-property protection was also relevant. The report notes the presence of counterfeit tablet products and the registration of important design features by established manufacturers. Lenovo would therefore need to ensure that its products, packaging and software complied with Thai intellectual-property requirements and did not infringe protected rights. The original report alleges uneven enforcement of anti-counterfeiting measures; this should be treated as an observation in the source material rather than as a generalised conclusion about government policy.
The standard rate of Thai value-added tax identified in the report was 7 percent, with VAT incorporated into retail prices. This was an important consideration for pricing and communication with retailers and consumers. The report found no additional special tax on tablets imported from China, which it regarded as another factor supporting the attractiveness of the Thai market.
From a market-entry perspective, the legal environment therefore appeared relatively favourable, although intellectual-property compliance, customs procedures and accurate treatment of VAT remained important operational requirements.
- VI. Monetary Environment and Financial Considerations
The global financial crisis was continuing to influence economic conditions in 2011, while Thailand was also dealing with the substantial economic disruption caused by nationwide flooding. The floods represented a significant short-term risk to infrastructure, supply chains and business continuity. For a company importing technology products, disruption to transport infrastructure could affect delivery schedules, inventory availability and costs.
The report also highlights the longer-term need to consider Thailand’s exposure to natural disasters and infrastructure constraints when assessing operational risk.
The report refers to the 1997 Asian financial crisis and the decision to float the baht as an important historical warning about currency and financial instability. For an importer operating across China and Thailand, exchange-rate movements could affect the cost of goods, margins and the value of capital transferred between the two markets.
According to the Bank of Thailand information cited in the original report, foreign currency could be transferred into or brought into Thailand subject to the applicable regulations, and residents and non-residents could maintain foreign-currency accounts under specified conditions. Such arrangements could provide businesses with additional flexibility in managing cross-border transactions and foreign-exchange exposure.
The report also discusses China’s exchange-rate policy and its implications for exporters. It argues that China’s currency policy supported the competitiveness of Chinese exports by limiting upward pressure on the renminbi. For Lenovo, which sourced products from China, this environment could help contain import costs in Thailand.
By 2011, China and Thailand had developed increasingly significant trading links. The report identifies China as a major trading partner of Thailand and notes continued growth in bilateral trade. These relationships supported the broader case for China-to-Thailand sourcing, while exchange-rate and macroeconomic risks remained relevant to financial planning.
VII. Cultural Environment
- Cultural Environment
An understanding of the Thai cultural environment was considered important to successful market entry. The original report describes Thai culture as having been influenced by several historical traditions, particularly those associated with Buddhism, Brahmanism and neighbouring Asian cultures. It identifies language, artistic and traditional cultural practices as important dimensions of Thai society.
For Lenovo, cultural understanding was relevant not only to advertising but also to relationships with distributors, business partners, employees and consumers. Marketing communications needed to be appropriate to local expectations and respectful of Thai cultural and religious values.
Language and communication
Thai is the principal language of Thailand and has developed through historical interaction with languages including Mon, Khmer, Pali, Sanskrit, Malay, Chinese and English. The report’s discussion of language highlights the importance of recognising the country’s distinctive linguistic and cultural context when communicating with Thai consumers.
Arts, religion and social traditions
The report also identifies architecture, literature, drama, music and religious traditions as important components of Thai cultural life. Buddhism is presented as having a particularly significant influence on social and ceremonial practices.
Family and traditional values
Traditional social relationships, including respect for parents, elders, teachers and monks, are highlighted in the report. Buddhist temples and religious practices are also described as important elements of community life and public ceremony. These considerations suggest that Lenovo’s communications should be locally sensitive and should avoid imagery or language that could be perceived as disrespectful to religion, national identity or established social values.
- VIII. Political and Economic Risks
Chinese Customs statistics cited in the report indicate that bilateral China–Thailand trade reached approximately US$52.95 billion in 2010, representing an increase of 38.6 percent. The report records Chinese exports to Thailand at approximately US$19.75 billion and imports from Thailand at approximately US$33.2 billion. The principal traded products included electrical machinery, computers and components, steel, machinery, chemicals and household goods, while Thailand supplied products including computers and components, rubber, crude oil, chemicals and agricultural products.
These figures illustrate the growing commercial relationship between the two countries and the relevance of China–Thailand trade to Lenovo’s proposed market strategy.
A. Political and investment risks
Thailand’s strategic location and transport infrastructure were identified as advantages for international business. At the same time, the report identifies political instability as a potential source of uncertainty. Changes in the political environment could influence investor confidence, administrative processes and the timing of approvals for major projects.
For Lenovo, the principal implication was the need to monitor political developments and avoid assuming that market conditions would remain unchanged throughout the investment period.
The report further identifies competition for investment in Thailand as a significant challenge. Companies from Japan, the United States, the European Union, South Korea, Singapore, Taiwan and Hong Kong were already active in the market. This meant that Chinese companies could face competition from businesses with established market relationships, financial resources and international experience.
These conditions reinforce the importance of detailed market research, reliable local partnerships and a realistic assessment of the competitive environment before committing significant resources.
B. Risk-mitigation measures
The report recommends undertaking comprehensive research into Thailand’s market conditions, legal framework, social environment and trading practices before entering the market. Particular attention should be given to consumer demand, the reliability of trading partners and the commercial conditions affecting the product category.
A second recommendation is the use of a localisation strategy. Local management and employees can provide knowledge of consumer expectations, business practices and regulatory conditions. The report argues that localisation can improve a company’s ability to respond to market changes, manage operations effectively and build competitiveness in the host country.
Finally, the report emphasises careful selection of local partners. Distributors, intermediaries and service providers should be assessed for their reputation, financial strength, market knowledge and ability to support Lenovo’s objectives. Establishing reliable local relationships would reduce operational risk and improve the company’s understanding of the Thai market.
IX. Transportation and Logistics
For a China-to-Thailand supply chain, maritime transport was identified as the principal method of moving tablet computers. The report describes two potential routes. The first involves movement through the Mekong River system from China’s Yunnan province towards Chiang Saen in northern Thailand. The second, and more conventional maritime route, follows the South China Sea and proceeds to ports in Thailand, particularly Laem Chabang and Klong Toei.
For relatively high-value electronic goods, route selection would need to balance cost, transit time, security and reliability.
Transit time
Transit time depended on the shipping route and the number of transhipments. The report gives examples from contemporary shipping services: Wan Hai Lines was reported to take approximately 14 days from Shanghai to Thailand via Hong Kong, while MCC Lines was reported to offer an approximately eight-day direct service from Shanghai to Laem Chabang. These figures are presented as examples from the 2011 logistics environment rather than as fixed transit times.
Transportation cost
Shipping costs were influenced by route length, the number of transhipments and demand for container capacity. The report notes that slower services could be less expensive and that the availability of container space could affect freight costs. These factors would need to be incorporated into Lenovo’s landed-cost calculations.
Cargo security
The security of electronic cargo was another consideration. The report notes that additional care was appropriate when loading and transporting tablet computers and raises concerns about security on the Mekong route following an October 2011 attack on a Chinese cargo vessel. The incident is used in the original report as evidence that route selection should take cargo security into account.
Logistics flexibility
China’s large number of logistics agencies and the international presence of major shipping companies could support the administrative requirements of export and import. The report cites Maersk as an example of a shipping company with logistics operations in multiple countries, illustrating how integrated logistics services could simplify documentation and customs procedures.
- X. Channels of Distribution
The tablet’s portability and connectivity made it relevant to business users and younger consumers interested in mobile technology. Following importation into Thailand, Lenovo could either undertake customs clearance directly or use a specialist clearing agent.
The report identifies major shopping centres and retail chains—including Tesco Lotus, Big C and The Mall—as potential distribution points. Shopping malls were considered particularly relevant because of their importance in Thai consumer retail behaviour. Traditional mass-media channels, including television, newspapers and magazines, were also identified as potential means of supporting distribution and consumer awareness.
- XI. Promotion
Education represented a potentially important promotional and sales channel. The Thai government’s proposed ‘One Tablet per Child’ policy involved a reported budget of approximately 1.2 billion baht and an intention to provide tablets to pupils. The report estimates that the programme could involve approximately 800,000 Android tablets. If implemented as proposed, such a programme could increase awareness of tablet technology and create opportunities for suppliers.
Lenovo was also reported to have planned an investment of approximately 200 million baht in Thailand, including advertising and activities intended to strengthen product visibility.
Lenovo’s ‘Are You Lenovo?’ campaign in Thailand was described as an integrated marketing communications initiative combining public relations, consumer activation, social media and advertising. Activities included public events and flash mobs in Bangkok and other Thai cities between January and April 2011, as well as promotion at shopping malls, information-technology exhibitions and universities.
The campaign was also supported by online activity, including the publication of event material on social-media platforms and YouTube. Television interviews with Lenovo executives were another component of the campaign. Taken together, these activities demonstrate an attempt to build brand familiarity rather than relying solely on product advertising.
Advertising in Thailand was subject to general requirements concerning accuracy and the avoidance of misleading or exaggerated claims, alongside specific cultural and legal sensitivities. The report highlights the importance of respecting the monarchy, national identity and religious traditions, including Buddhism and religious sites.
For Lenovo, promotional material therefore needed to combine the international identity of the brand with careful attention to Thai legal and cultural expectations.
Scope of the analysis. This revised report is intentionally historical. It retains the market conditions, forecasts, prices, policies and risks discussed in the original 2011 project and does not incorporate developments occurring after December 2011. Statements concerning forecasts or proposed government programmes are therefore presented as expectations or proposals existing at that time, rather than as established later outcomes.
References
Discover Asia, Thailand’s World (2011). “Thai Culture.” Asia’s World Publishing Limited. Retrieved 20 December 2011.
Diller, Anthony van Nostrand (2008). The Tai–Kadai Languages.
AsiaRooms (2011). “Culture of Thailand.” Retrieved 20 December 2011.
Thaiways (2011). “Thai Culture.” Retrieved 20 December 2011.
Ecoggins (2011). “Thailand Political and Economic Outlook 2011 and Beyond.” HubPages. Retrieved 20 December 2011.
Marshall, Andrew (Reuters) (2008). “Chaos hits Thailand’s investment image.” Retrieved 20 December 2011.
People’s Daily (2011). Source cited in the original report. Retrieved 15 December 2011.
Bank of Thailand (2011). Monetary Policy Committee minutes, cited in the original report. Retrieved 15 December 2011.
Australian Parliamentary Library (1998). Background material on the 1997 Asian financial crisis, cited in the original report. Retrieved 15 December 2011.
Bank of Thailand (2011). Foreign Exchange Regulations, cited in the original report. Retrieved 15 December 2011.
China Daily (2009). China–Thailand trade material cited in the original report. Retrieved 15 December 2011.
Thailand Business News (2011). China–Thailand trade material cited in the original report. Retrieved 15 December 2011.
15 December 2011 <http://thailand-business-news.com/china/29888-thailand-and-china-trade-raises-
